Cancellation policy
If the tenant terminates the contract before the start of the rental period,
without naming a new tenant who will enter into the contract under the same conditions,
As compensation, the following pro rata rents will be calculated taking into account the saved expenses
(without final cleaning), unless the property can be rented out to someone else:
- Cancellation up to 49 days before the start of the rental period: 10% of the rental price
- up to 35 days before the start of the rental period: 30% of the rental price
- up to 21 days before the start of the rental period: 60% of the rental price
- up to 14 days before the start of the rental period: 90% of the rental price
- otherwise (later than 14 days before the start of the rental period) 100% of the rental price
If the tenant terminates the stay prematurely, he remains obliged to pay the full rental price.
Cancellation or termination can only be made in writing.
The day on which the declaration is received by the landlord is decisive.
General terms and conditions of business
1. Scope
1.1 These General Terms and Conditions apply to contracts for the rental of holiday apartments for accommodation as well as all other services and deliveries provided by the landlord for the tenant.
1.2 The subletting or further rental of the holiday apartment as well as its use for purposes other than residential purposes require the prior written consent of the landlord.
2. Booking/Booking Confirmation: A holiday apartment is booked via the booking program on the website. The holiday apartment reservation is legally binding upon completion of the booking process and receipt of the booking confirmation or upon receipt of payment. By booking, the tenant agrees to the general terms and conditions and the landlord's house rules.
3. Payment Terms The deposit of 50% of the total amount must be transferred to the landlord's account within 14 days of receiving the invoice. The remaining payment must be transferred no later than 14 days before arrival. For short-term bookings, the total price must be transferred immediately upon receipt of the invoice/booking confirmation. In the event of late payment, the guest will initially receive a reminder. A reminder fee of €15.00 will be charged for each additional reminder after the due date. Transaction fees (e.g., transfers from abroad) are to be borne by the tenant. Only payments via bank transfer are accepted. Cash payments on site are possible by prior arrangement. Payments by debit or credit card, as well as checks, are not accepted.
4. Arrival/Departure The apartment is available from 5:00 PM on the day of arrival or by arrangement. Key handover will take place by arrangement. On the day of departure, the apartment must be vacated by 10:00 AM or by arrangement. For late departures of more than 60 minutes, the landlord reserves the right to charge an appropriate fee.
5. Stay
5.1 Use of the holiday apartment is reserved for the guests registered with the landlord at the time of booking. If more people than agreed on the use is permitted, a separate fee will be charged according to the price list. Subletting or transferring the holiday apartment to third parties is not permitted. The rental agreement is non-transferable.
5.2 In the event of violations of the General Terms and Conditions or the House Rules, the Landlord is entitled to terminate the tenancy immediately and without notice. There is no legal right to reimbursement of rent or compensation.
6. Condition
The holiday apartment will be handed over by the landlord in a clean condition. Any defects that exist or arise during the rental period must be reported to the landlord immediately. The tenant is liable for all damage to the rental property and its contents. If the property key is lost, the landlord reserves the right to replace the locking system and charge the tenant for any resulting costs. The inventory must be treated properly and used only for the holiday apartment. Rearranging furnishings, especially beds, is prohibited. In the event of any use of the holiday apartment that violates the contract, such as subletting, overcrowding, disturbing the peace, or non-payment of the full rental price, the landlord may terminate the contract without notice. In this case, any payments already made by the tenant remain with the landlord. If the tenant wishes to claim damages through their liability insurance, they must notify the landlord, stating their name, address, and insurance number.
7. Pets
Pets of any kind are allowed in certain holiday apartments. Failure to comply with this rule will result in the landlord being entitled to terminate the rental agreement without notice and to arrange for professional cleaning at the tenant's expense.
8. Cancellation
In the event of cancellation of the rental agreement, the tenant is obligated to pay a portion of the agreed price as compensation. Cancellations must be made in writing. The amount of compensation depends on the time until the day of arrival and is calculated as follows:
- up to 49 days before the start of the rental period: 10% of the rental price
- up to 35 days before the start of the rental period: 30% of the rental price
- up to 21 days before the start of the rental period: 60% of the rental price
- up to 14 days before the start of the rental period: 90% of the rental price
- otherwise (later than 14 days before the start of the rental period) 100% of the rental price
9. Withdrawal by the landlord
The landlord reserves the right to withdraw from the rental agreement in cases of force majeure or other unforeseeable circumstances that make fulfillment of the rental agreement impossible. In this case, liability is limited to the refund of the rental price. In the event of a justified withdrawal, the tenant is not entitled to compensation. Liability for travel and hotel expenses is excluded.
10. Landlord’s liability
The landlord is liable for the proper provision of the rental property within the scope of the duty of care of a prudent businessman. Liability for failures or disruptions to the water or electricity supply, as well as events and consequences of force majeure, is excluded. The landlord is only liable for items brought into the property within the scope of the statutory provisions.
11. Wi-Fi usage
11.1 The landlord maintains Wi-Fi internet access in the holiday property. The tenant will receive the access data from the landlord upon arrival. The landlord grants the tenant shared use of the Wi-Fi access for the duration of their stay in the rental property.
11.2 Should the landlord become aware of any unlawful use of the Wi-Fi access (file sharing, pornography, etc.) by the tenant, he will immediately prohibit the tenant from using the Wi-Fi access and inform the authorities about the misuse.
11.3 The Landlord shall not be liable to the Tenant for disruptions to Wi-Fi access. The Landlord reserves the right to restrict the scope of use of the Tenant's Wi-Fi access at any time.
11.4 The landlord assumes no liability for damages (malware, etc.) resulting from the use of the Wi-Fi access. The tenant is solely responsible for the security of his or her data.
11.5 If the tenant uses paid services or similar services via the Wi-Fi, he or she shall bear the full costs incurred.
12. Tourist tax according to the statutes of the Baltic Sea resort of Prora, Binz Tourist Office
The tourist tax must be paid to the specified account before arrival. All personal information (surname, first name, date of birth, place of residence) must be provided to create the tourist card. Each person aged 3 and over pays €3.40 per day. Persons with a 100% disability and children under 3 years of age are exempt from the tourist tax. A tourist tax of €2.00 per day is charged for each pet.
13. Written form
Any agreements deviating from these Terms and Conditions must be made in writing. Oral side agreements are not permitted.
14. Severability Clause
Should one or more provisions of these General Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid one that comes as close as possible to the economic purpose pursued by the invalid provision.
Berlin, July 1, 2021
